Responsible Gaming

Introduction Responsible gaming at Spinit Casino on spinit-aussie.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. The aim of this page is to help you approach casino games consciously: understanding the risks, setting clear personal limits, and knowing when and how to stop. Spinit Casino recognises that some players may experience difficulties in controlling their gambling. We are committed to providing tools, clear information, and access to independent support services so that you can manage your play safely and seek help promptly if you need it.

Risk Awareness

Gambling involves financial and psychological risks. Understanding the early signs of harmful play can help you act before problems escalate. While most players use spinit-aussie.com for occasional entertainment, some behaviours may indicate a developing gambling problem.

Possible signs of gambling harm

• Increasing frequency and stakes: You gamble more often, for longer periods, or with higher bet sizes than you originally planned.
• Preoccupation with gambling: You frequently think about the next game, plan how to get money to gamble, or replay past sessions in your mind even when you are not on the site.
• Chasing losses: You continue to bet in an attempt to recover money already lost, rather than accepting the loss as part of the game.
• Spending beyond your means: You use money needed for rent, bills, food, transport, or borrow funds to continue gambling.
• Emotional distress: You feel anxiety, guilt, shame, irritability, or depression linked to your gambling activity on spinit-aussie.com or other sites.
• Hiding behaviour: You lie to family or friends about how much time or money you spend gambling, or you try to hide bank statements and online activity.
• Impact on daily life: You neglect work, studies, family duties, social relationships, or hobbies because of gambling.

Self-assessment: quick check of your gambling behaviour

Read the statements below and consider whether they apply to you in the last 12 months. The more you answer "Yes", the higher the risk that your gambling may be causing harm.

• I spend more money on gambling than I can comfortably afford. (Yes/No)
• I often gamble longer than I intended, even when I tell myself I will stop. (Yes/No)
• I have tried to win back money I lost by continuing to gamble ("chasing losses"). (Yes/No)
• I feel restless, irritable, or upset when I try to cut down or stop gambling. (Yes/No)
• I have lied to family members or friends about the amount of time or money I spend gambling. (Yes/No)
• I use gambling to escape from problems or to relieve feelings such as stress, anxiety, or sadness. (Yes/No)
• My gambling has caused financial problems (e.g. unpaid bills, debts, borrowing money). (Yes/No)

Interpretation note: If you answered "Yes" to two or more questions, we strongly encourage you to reduce or stop gambling, use the limit and self-exclusion tools described below, and contact a professional support service in Australia for further advice.

Limits & Tools

Spinit Casino on spinit-aussie.com provides responsible gambling tools designed to help you manage your activity. These tools are preventive measures and are made available without additional cost. Once set, certain limits cannot be immediately increased, in line with good practice and international standards.

Deposit limits (daily, weekly, monthly)

We recommend setting deposit limits before or immediately after your first deposit. These limits define the maximum amount you can add to your account balance during a chosen period and are intended to help you avoid spending more than you can afford.

1. Access your profile: Log in to your Spinit Casino account at https://spinit-aussie.com and open the "My Account" or "Cashier" section.
2. Open the responsible gaming area: Select "Responsible Gaming" or "Account Limits".
3. Choose the deposit limit type: You will see options such as:
   • Daily limit - maximum amount you can deposit in any 24-hour period.
   • Weekly limit - maximum amount you can deposit from Monday to Sunday (or a rolling 7-day period, if specified).
   • Monthly limit - maximum amount you can deposit in a calendar month.
4. Enter your figures: Decide realistic amounts based on your disposable income, not on potential winnings. For example:
   • Daily: AUD 50
   • Weekly: AUD 150
   • Monthly: AUD 400

   Enter the amounts numerically in the corresponding fields and save your settings.

5. Confirmation and changes: Lowering your limits usually takes effect immediately. Increasing or removing limits may be subject to a cooling-off period (for example, 24 hours or longer) and will require active reconfirmation.

Important: Deposit limits control how much you can load into your account, not how much you can lose during play. We also encourage you to set your own loss and time budgets and to respect them strictly.

Session time limits and reality checks

To reduce the risk of excessive play, you can use time controls that track how long you stay logged in and playing.

• Session timer / reality check: In the "Responsible Gaming" section of your account, activate "Session Limit" or "Reality Check". You can typically choose reminders every 15, 30, 60 minutes, or longer. When the reminder appears, it will show how long you have been playing and your net result (wins/losses) for that session.
• Enforced session limit: If available, set a maximum continuous playtime (for example, 60 or 120 minutes). Once this limit is reached, you may be automatically logged out or prompted to take a break before continuing.

Short breaks ("Time-Out")

If you feel that your gambling is becoming too frequent or emotionally stressful, but you are not ready to self-exclude for a long period, you may use a short-term "Time-Out" function.

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Take a Break".
2. Select the duration: Common options include:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks (where available)
3. Confirm your choice: Read the explanation of the consequences (for example, inability to deposit or play during the selected period) and click "Confirm" or "Activate Time-Out".
4. During Time-Out: You will not be able to place bets or deposit. In many cases you may still be able to log in for account monitoring or withdrawal requests, but you will not be able to gamble.

If you are unsure how to use any of these tools, you can contact customer support at [email protected] for guidance.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they have lost control over their gambling or are at high risk of harm. It involves blocking access to your Spinit Casino account on spinit-aussie.com for a specific minimum period or permanently. Self-exclusion is a serious step and should be considered if limits and Time-Outs are not sufficient.

How to request self-exclusion

1. Access the self-exclusion section:
   • Log in to your account (if you still can do so safely).
   • Go to "My Account" > "Responsible Gaming" > "Self-Exclusion".
   • If you cannot find this option or cannot log in, write to [email protected] from your registered email with "Self-Exclusion Request" in the subject line.
2. Choose the exclusion period: You may usually select among:
   • Temporary self-exclusion: from 6 months to several years.
   • Long-term or lifetime exclusion: an indefinite block with no automatic reopening.

   We recommend a minimum of 6 months if you already experience significant harm or find it difficult to stop gambling.

3. Confirm your decision: Carefully read the information presented, including the consequences of self-exclusion. You will be asked to confirm your request by clicking "Confirm", entering your password, or replying to a verification email.
4. Verification: For your protection, the support team may ask additional questions or request confirmation that the request is made by you personally. This is to prevent unauthorised account changes.

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your Spinit Casino account on spinit-aussie.com for the selected period. Attempts to open new accounts with the same personal data may also be blocked.
• Deposits and play: You will not be able to make deposits or participate in any real-money gambling activities.
• Withdrawals: In accordance with applicable regulations and internal procedures, remaining eligible balances may be processed for withdrawal where technically and legally possible. However, you will not be able to continue gambling with these funds. Specific arrangements may depend on the operational status of the operator and payment providers.
• Marketing communications: Once reasonably practicable, the operator will take steps to stop sending you promotional materials related to gambling for the duration of your self-exclusion, except for legally required notices.
• Irreversibility during the period: Self-exclusion cannot generally be cancelled or shortened before the end of the selected period. This rule is in place to protect you from impulsive decisions to resume gambling.

After the period ends: If you chose a fixed-term exclusion, your account may remain closed until you actively request reactivation and pass any required checks. For lifetime exclusions, the account will not be reopened.

Support Resources

Independent professional help is a crucial element of responsible gambling. Spinit Casino strongly encourages Australian players who experience difficulties to contact local services. All resources listed below operate independently of spinit-aussie.com and provide confidential support.

Local support for players in Australia

• National Gambling Helpline (Australia):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: Telephone counselling, online chat, email support, self-help tools, information for families.
  • Hours: Telephone and online support available 24 hours a day, 7 days a week.
  • Languages: Primarily English; translation and interpreting services may be arranged on request.
• State and Territory services: Each Australian State and Territory funds gambling help services, which may include face-to-face counselling, financial counselling, and group programs. Visit gamblinghelponline.org.au/getting-help to find local contact details.
• Mental health support: For broader emotional or mental health issues related to gambling:
  • Lifeline Australia: 13 11 14, lifeline.org.au (24/7 crisis support, English, with access to interpreter services).
  • beyondblue: 1300 22 4636, beyondblue.org.au (support for anxiety and depression, extended hours, online chat).

Confidentiality: Calls and online contacts to these services are confidential. They are not shared with Spinit Casino or spinit-aussie.com and will not affect your account status.

International support organisations

These organisations work independently of Spinit Casino and can provide online forums, counselling, and peer support communities for people affected by gambling worldwide.

Self-exclusion schemes by country

If you also use gambling services regulated in other countries, you may consider registering with national self-exclusion schemes where available:

• United Kingdom - GamStop: A free service allowing players to self-exclude from all online gambling operators licensed by the UK Gambling Commission. Website: gamstop.co.uk.
• Spain - RGIAJ: The General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego) allows individuals to restrict access to licensed Spanish gambling operators. Information: ordenacionjuego.es.
• Other jurisdictions: Some EU and non-EU countries operate centralised exclusion registers for land-based and/or online gambling. Check the website of the relevant national regulator for details.

Note for Australian users: Australia does not currently provide a single nationwide online casino self-exclusion register for offshore sites. However, some States and Territories provide venue and local online self-exclusion options. Contact your local gambling help service for guidance.

Blocking software and device-level tools

To complement account-level measures, you can install applications that restrict access to gambling websites and apps on your devices:

• Gamban: Paid software that blocks access to a wide range of gambling sites and apps on computers and mobile devices. Website: gamban.com.
• BetBlocker: Free blocking tool that allows you to restrict access to gambling content for chosen periods. Website: betblocker.org.
• Operating system tools: Use built-in parental control or website blocking features in your browser, router, or mobile operating system to block gambling domains proactively.

These tools are managed on your device and operate independently of spinit-aussie.com. They can be especially useful if you wish to reinforce self-exclusion or prevent impulsive access to other gambling services.

Family and friends support resources

• Gambling Help Online - For Families: gamblinghelponline.org.au provides dedicated information and support options for partners, relatives, and friends.
• Financial counselling: Free financial counselling services are available in Australia to help manage debt arising from gambling. Visit ndh.org.au (National Debt Helpline) or call 1800 007 007.

These services respect your privacy and operate under strict confidentiality rules. They do not share information with Spinit Casino or spinit-aussie.com.

Help for Family

Problem gambling often affects not only the individual player but also their family and close friends. If you are worried about someone who gambles on spinit-aussie.com or on any other platform, you can play an important role in supporting them while also protecting your own wellbeing.

How to start the conversation

• Choose the right moment: Speak when the person is sober, not currently gambling, and when you both have time and privacy.
• Use non-judgmental language: Focus on behaviours and consequences rather than making personal accusations. For example, say "I am worried about how much time you spend gambling and how it is affecting our finances" instead of "You are irresponsible".
• Listen actively: Allow the person to share their perspective without immediate criticism. Acknowledge their feelings and difficulties.
• Express concern, not control: Emphasise that you care about their wellbeing, and you are not trying to control them but to support them in seeking help.

Encouraging support and treatment

• Suggest professional help: Encourage the person to contact Gambling Help Online at 1800 858 858 or to use online chat and email support. Offer to be present during the first call if that makes them more comfortable.
• Promote self-exclusion and blocking tools: Explain how self-exclusion on spinit-aussie.com, combined with apps such as Gamban or BetBlocker, can provide an additional layer of protection.
• Recommend mental health assessment: Problem gambling often co-occurs with stress, anxiety, or depression. Suggest that the person consult a GP, psychologist, or psychotherapist to address underlying issues.
• Set clear boundaries: Decide and communicate what you are willing and not willing to do (for example, you may decide not to lend money to cover gambling debts).

Support for families and friends

• Family support groups and forums:
  • gamblinghelponline.org.au/forums - Australian online forums where people affected by someone else's gambling can share experiences.
  • GamAnon (Gamblers Anonymous family groups): Information at gam-anon.org on meetings for family and friends (mostly international, availability may vary).
• Professional counselling: Many Australian gambling help services offer free counselling to family members, both face-to-face and online.
• Emergency help: If you or someone else is at immediate risk of self-harm or harm to others, contact emergency services (000) or Lifeline (13 11 14) immediately.

Remember that you are not responsible for the other person's gambling behaviour. Prioritise your own safety and mental health, and seek professional support for yourself if needed.

6. Operator's Commitment

Spinit Casino is linked to historical operations of Genesis Global Limited, a Malta-based company whose primary licence (MGA/B2C/314/2015) was cancelled in January 2023 following insolvency. Any current use of the "Spinit" brand must be understood within this context. While historical internal procedures cannot guarantee current service levels, this section outlines the responsible gaming approach that spinit-aussie.com seeks to follow in line with international best practices and with awareness of Australian regulatory expectations, including the Interactive Gambling Act 2001 and enforcement activities of the Australian Communications and Media Authority (ACMA).

Internal risk-monitoring practices

• Behavioural analysis: Play and transaction data may be monitored for patterns associated with elevated risk, such as very frequent deposits in short periods, repeated attempts to reverse withdrawals, long uninterrupted sessions, or multiple failed deposit attempts. These checks are designed to identify possible gambling-related harm, not to assess creditworthiness.
• Automated alerts: Where system rules detect unusual or risky patterns, automated alerts can be generated. These may result in on-screen messages encouraging you to review your limits, take a break, or seek help.
• Manual review: In higher-risk situations, trained responsible gaming staff may review account activity, subject to applicable data protection laws, to decide whether additional measures are needed (for example, setting or tightening limits, blocking promotional offers, or suggesting self-exclusion).

Proactive contact with players

Subject to the operational status of the platform and available resources, customer support or a dedicated responsible gaming team may initiate contact with you if:

• There are repeated significant deposits or losses over a short period that appear inconsistent with typical entertainment use.
• You contact support expressing distress, loss of control, or a desire to stop but difficulty doing so.
• Your behaviour suggests potential harm, such as frequent attempts to cancel withdrawals, or messages to support indicating financial or emotional problems related to gambling.

Contacts may take the form of emails, chat messages, or, where possible and appropriate, phone calls. The purpose of such contact is to:

• Provide information on responsible gambling tools (limits, Time-Out, self-exclusion).
• Encourage you to consider independent professional help, especially Australian services listed above.
• In higher-risk cases, implement certain protective measures on your account, which may include restricting marketing, enforcing limits, or initiating account closure or self-exclusion where justified and permitted.

Data protection and limitations: Any monitoring or intervention will be carried out in line with applicable data protection obligations. However, no system can guarantee the detection of all problem gambling behaviour. Responsibility for safe play ultimately lies with each player. This page does not create contractual or statutory rights beyond those already established by applicable law and the terms and conditions of spinit-aussie.com.

27. Updates

Responsible gambling standards, legal requirements in Australia and other jurisdictions, and the operational status of Spinit Casino may change over time. It is therefore important that you review this page regularly.

Notification of changes

• Website publication: The most recent version of this Responsible Gaming page will always be available at spinit-aussie.com. Substantive updates may be highlighted through banners, pop-up notices, or updated information in the "Responsible Gaming" or "Help" sections.
• Email communication: Where required by law or considered appropriate, material changes affecting your rights, the availability of responsible gaming tools, or contact details may be communicated by email to the address registered on your account, subject to the operational capability of the platform.
• Policy evolution: spinit-aussie.com may update its responsible gaming measures to reflect regulatory developments (for example, ACMA guidance or other international standards), technological improvements, or internal risk assessments.

Last update of this page: 06 March 2026.

Contact & Feedback

If you have questions about responsible gaming at Spinit Casino, wish to use or clarify account tools such as limits or self-exclusion, or want to provide feedback about how we can improve player protection, you can contact us using the details below.

Responsible gaming contact details

• Email (primary support): [email protected] - for general account assistance, limit settings, Time-Out and self-exclusion requests, and responsible gambling queries.
• Email (general information): [email protected] - for broader questions regarding the service, corporate or regulatory information.
• Phone: A dedicated phone number for responsible gaming support is not specified at this time. Where telephone support is introduced or updated, details will be provided on spinit-aussie.com.

Feedback and self-control request form

For structured feedback and self-control assistance, you may use an online feedback form, where available, accessible via the "Contact Us" or "Responsible Gaming" section of spinit-aussie.com. When using such a form, you may:

• Request activation or adjustment of deposit, loss, or session limits.
• Request a Time-Out or self-exclusion period, specifying the desired duration.
• Describe any difficulties you experience in controlling your gambling and ask for information about external support services.
• Provide comments or complaints about how responsible gaming measures have been implemented on your account.

Important notice: This Responsible Gaming page is provided for informational purposes and does not replace professional medical, psychological, or financial advice. For urgent or severe problems, especially in Australia, please contact Gambling Help Online (1800 858 858) or other listed emergency and counselling services without delay.